Good internal business communication within any business is critical. Communication, or lack there of, is said to be the number one causer of divorce in America today, and the same could be said for the failure of small business. There is nothing worse than having all your ducks in a row, only to find out that there has been a communication breakdown somewhere along the chain of command. It’s unprofessional, leaves a bad impression on your clients and can obviously lead to a loss of valuable business.
Sadly, internal communication is not something most businesses are willing to devote much of their budget to, but spending a little money on how your team communicates with one another can make all the difference when it comes to the bottom line. Strong communication leads to higher staff satisfaction and therefore leads to less staff turnover. There are a number of ways, as outlined below, that you can dramatically improve your internal communications within your business.
- Positive Energy. It’s extremely important, as a manager, to set a positive tone for all of your staff members to follow. A bad attitude breeds the same in your employees and leads to stress, bad decision making and ultimately high staff turnover. Good internal communication goes both ways, so keep the dialogue between all co-workers open and positive.
- Technology is King. We live in a fast-paced, tech-driven world, so it’s unnecessary, in a lot of cases, for everybody to be sitting around a table, in the same room, having meetings about every small decision. Social technologies such as Google Docs, Skype and obviously email, make life a lot quicker and easier for all involved. Decisions get made faster, and action replaces deliberation. Make sure everybody is on the same page when it comes to sharing documents online, as it can be a real game changer for your business.
- Be Mobile. Arming all your staff with the right mobile equipment is vital. Everyone needs to be interconnected and on-the-go 24/7 nowadays. Providing the right tools for internal-work related sharing on phones and tablets is imperative. If you’re a business that needs to communicate over long distances, over land and sea, it might be worth consulting a company such as Thuraya, that provides superior satellite communication devices and coverage across two thirds of the globe.
- “Listen before you speak.” It’s an age old saying but it’s true. No matter how high up the chain of command you might be, it’s important to encourage input from all ranks. It instills confidence and a desire to contribute from your employees and could be provide a welcome fresh perspective that your business needs.
- Clear Visions. It’s important to have everybody on the same page when running a business with multiple employees. You all need to be working as one organism. Make sure the overall vision and goals of the business are shared by all. Involve your workers as much as possible in building and growing this mission. When employees are unified in their understanding of the grander goals, they will be able to communicate in a clearer and more effective manner.